Troubleshooting

This page lists ways to work around the most commonly reported issues, with an emphasis on ways to work around them. For the full list of known issues, see Known Issues.

This page is up to date as of 1.1.2. We are working on a new patch to address these issues.

Issues in all versions

I can't figure out how to use co-op

In co-op, the second player takes control of Kayleigh (or whoever the first player's partner character is). In order for that to be possible, you must first unlock Kayleigh as a partner, which is 2 minutes into the tutorial - just follow Kayleigh's instructions.

After Kayleigh has been unlocked:

1. Pause the game
2. Press LB + RB on a controller
3. You can now assign a controller to Kayleigh

Crash

There are two kinds of crashes we've identified:

Sporadic crashes occur once (or very few times, rarely), and usually not under the same circumstances. These crashes can be annoying, but won't prevent you from continuing to play. There is no known workaround at the moment.

Persistent crashes always occur under the same circumstances every time, and may prevent you from progressing through the game. We currently believe that this is hardware or driver-specific. Every case so far can be 'fixed' by running the game as admin. You can enable 'run as admin' in the exe's compatibility settings (click to enlarge):

If running the game as admin doesn't solve the issue, see Other Issues

Black screen

Some users have reported that the game launches to a black screen, on which nothing shows even after loading has finished. Often, the title screen music can still be heard.

We think this issue is a graphics driver problem. Steps to try:

1. Check for driver updates.
2. While on the black screen, press F11 to toggle fullscreen. The game will become windowed.
3. Press F11 again to go back to fullscreen.

Sometimes going back to fullscreen will revert to the black screen. In those cases, you can try playing windowed borderless:

1. While windowed, go to the settings menu from the title screen.
2. Increase the resolution to match your screen resolution, while keeping fullscreen off.

Softlocks

There are a couple of known softlock issues in 1.1.2. While you wait for a patch, there are a few ways you can escape softlock scenarios:

1. If you're just stuck on a collision, you can save, quit and reload to put yourself back at the last doorway you walked through (or the last campsite you used).
2. If there are monsters around you can try to deathwarp. Deathwarping is where you deliberately lose a battle in order to respawn back at the hospital in Harbourtown.
3. In all other cases, you can enable the debug console and warp yourself back to the cafe with a console command.

Physics

Physics can behave weirdly sometimes, especially when framerate is low. Examples of the weirdness include objects (or the player) being launched into orbit, boxes allowing you to cling onto the edges of cliffs, etc.

To minimise the jank, run the game at the highest framerate the game and your hardware allow.

"I can't use the VALENTINES / LAUNCHDAY mailbox codes"

These codes have expired. There will be another opportunity to use the LAUNCHDAY code when the game launches on Switch and Xbox on May 25th.

Monsters have stopped spawning

This happens if you've been defeated by Ianthe. You can get monsters to start spawning again by saving, quitting, and reloading the game.

Issues in 1.1.0 (MS Store, Game Pass)

MS Store and Game Pass users don't yet have the 1.1.2 patch, and as such have a few more known issues:

Stickers get erased when moved

Moving a sticker to an empty slot at the end of a tapes list can cause the sticker to be permanently erased.

To avoid this issue, don't move stickers to the end of the list. You can safely peel and apply stickers to empty slots if you need to.

Missing achievements for 5 heart relationships

The 1.1.2 patch fixes this, and will retroactively unlock that achievement for you.

Other Issues

If your issue is not on this list, please report it here: https://rawfury.atlassian.net/servicedesk/customer/portal/1

Include in your report:

1. How you obtained the game (MS Store, Game Pass, Steam, Xbox, Switch eShop, etc.)
2. Which version number is shown on the bottom left of the title screen (e.g. 1.1.0)
3. Save files and logs - on Windows these can be found in C:\Users\you\AppData\Roaming\CassetteBeasts\, or on Linux at ~/.local/share/CassetteBeasts/