Difference between revisions of "Troubleshooting"
| Line 1: | Line 1: | ||
| − | This page details the | + | This page details the most common known issues, and where possible, ways to work around them. This wiki page is up to date as of version 1.1.2. We are working on fixes. |
== Crash == | == Crash == | ||
| Line 5: | Line 5: | ||
There are two kinds of crashes we've identified: | There are two kinds of crashes we've identified: | ||
| − | ''Sporadic crashes'' occur once (or very few times, rarely), and usually not under the same circumstances. These crashes can be annoying, but won't prevent you from continuing to play. There is no known workaround at the moment. | + | '''Sporadic crashes''' occur once (or very few times, rarely), and usually not under the same circumstances. These crashes can be annoying, but won't prevent you from continuing to play. There is no known workaround at the moment. |
| − | ''Persistent crashes'' always occur under the same circumstances every time, and may prevent you from progressing through the game. We currently believe that this is hardware or driver-specific. Every case so far can be 'fixed' by running the game as admin. You can enable 'run as admin' in the exe's compatibility settings: | + | '''Persistent crashes''' always occur under the same circumstances every time, and may prevent you from progressing through the game. We currently believe that this is hardware or driver-specific. Every case so far can be 'fixed' by running the game as admin. You can enable 'run as admin' in the exe's compatibility settings (click to enlarge): |
| − | [[File:Runasadmin.png| | + | [[File:Runasadmin.png|150px]] |
If running the game as admin doesn't solve the issue, see [[#Other Issues|Other Issues]] | If running the game as admin doesn't solve the issue, see [[#Other Issues|Other Issues]] | ||
| + | |||
| + | == Softlocks == | ||
| + | |||
| + | There are a couple of known softlock issues in 1.1.2. While you wait for a patch, there are a few ways you can escape softlock scenarios: | ||
| + | |||
| + | # If you're just stuck on a collision, you can save, quit and reload to put yourself back at the last doorway you walked through (or the last campsite you used). | ||
| + | # If there are monsters around you can try to deathwarp. Deathwarping is where you deliberately lose a battle in order to respawn back at the hospital in Harbourtown. | ||
| + | # In all other cases, you can enable the debug console and warp yourself back to the cafe [[Cheats#Escaping_softlock|with a console command]]. | ||
| + | |||
| + | == Physics == | ||
| + | |||
| + | Physics can behave weirdly sometimes, especially when framerate is low. Examples of the weirdness include objects (or the player) being launched into orbit, boxes allowing you to cling onto the edges of cliffs, etc. | ||
| + | |||
| + | To minimise the jank, run the game at the highest framerate the game and your hardware allow. | ||
| + | |||
| + | == "I can't use the VALENTINES / LAUNCHDAY mailbox codes" == | ||
| + | |||
| + | These codes have expired. There will be another opportunity to use the LAUNCHDAY code when the game launches on Switch and Xbox on May 25th. | ||
| + | |||
| + | == 1.1.0 Issues == | ||
| + | |||
| + | MS Store and Game Pass users don't yet have the 1.1.2 patch, and as such have a few more known issues: | ||
| + | |||
| + | === Stickers get erased when moved === | ||
| + | |||
| + | Moving a sticker to an empty slot at the end of a tapes list can cause the sticker to be permanently erased. | ||
| + | |||
| + | To avoid this issue, don't ''move'' stickers to the end of the list. You can safely peel and apply stickers to empty slots if you need to. | ||
| + | |||
| + | === Missing achievements for 5 heart relationships === | ||
| + | |||
| + | The 1.1.2 patch fixes this, and will retroactively unlock that achievement for you. | ||
== Other Issues == | == Other Issues == | ||
Revision as of 12:15, 2 May 2023
This page details the most common known issues, and where possible, ways to work around them. This wiki page is up to date as of version 1.1.2. We are working on fixes.
Crash
There are two kinds of crashes we've identified:
Sporadic crashes occur once (or very few times, rarely), and usually not under the same circumstances. These crashes can be annoying, but won't prevent you from continuing to play. There is no known workaround at the moment.
Persistent crashes always occur under the same circumstances every time, and may prevent you from progressing through the game. We currently believe that this is hardware or driver-specific. Every case so far can be 'fixed' by running the game as admin. You can enable 'run as admin' in the exe's compatibility settings (click to enlarge):
If running the game as admin doesn't solve the issue, see Other Issues
Softlocks
There are a couple of known softlock issues in 1.1.2. While you wait for a patch, there are a few ways you can escape softlock scenarios:
- If you're just stuck on a collision, you can save, quit and reload to put yourself back at the last doorway you walked through (or the last campsite you used).
- If there are monsters around you can try to deathwarp. Deathwarping is where you deliberately lose a battle in order to respawn back at the hospital in Harbourtown.
- In all other cases, you can enable the debug console and warp yourself back to the cafe with a console command.
Physics
Physics can behave weirdly sometimes, especially when framerate is low. Examples of the weirdness include objects (or the player) being launched into orbit, boxes allowing you to cling onto the edges of cliffs, etc.
To minimise the jank, run the game at the highest framerate the game and your hardware allow.
"I can't use the VALENTINES / LAUNCHDAY mailbox codes"
These codes have expired. There will be another opportunity to use the LAUNCHDAY code when the game launches on Switch and Xbox on May 25th.
1.1.0 Issues
MS Store and Game Pass users don't yet have the 1.1.2 patch, and as such have a few more known issues:
Stickers get erased when moved
Moving a sticker to an empty slot at the end of a tapes list can cause the sticker to be permanently erased.
To avoid this issue, don't move stickers to the end of the list. You can safely peel and apply stickers to empty slots if you need to.
Missing achievements for 5 heart relationships
The 1.1.2 patch fixes this, and will retroactively unlock that achievement for you.
Other Issues
If your issue is not on this list, please report it here: https://rawfury.atlassian.net/servicedesk/customer/portal/1
Include in your report:
- How you obtained the game (MS Store, Game Pass, Steam, Xbox, Switch eShop, etc.)
- Which version number is shown on the bottom left of the title screen (e.g. 1.1.0)
- Save files and logs - on Windows these can be found in C:\Users\you\AppData\Roaming\CassetteBeasts\, or on Linux at ~/.local/share/CassetteBeasts/
